Our Commitment to Your Data Security:
fancewin is committed to protecting your privacy. We never sell your personal information to third parties without your consent, and we only use it for the purposes it was collected for.
1 Privacy Policy Summary
This Privacy Policy explains how fancewin ("we", "us", or "the platform") collects, uses, discloses, and protects your personal information. It applies to the fancewin website, mobile app, and all related digital services.
We believe in transparency and user control. At fancewin, you have full visibility and control over your own data. This policy explains what information we collect, why we collect it, and how we keep it secure.
Privacy Policy and Our Terms and Conditions Applied together. Where there is any conflict between this Privacy Policy and the Terms and Conditions, the Privacy Policy will take precedence.
2 Data Collection – What We Collect
Fancewin collects various types of information from different sources so we can deliver the best service and keep our platform secure.
- Personally Identifiable Information: When you open an account, we collect your full name, date of birth, nationality, ID number, and address.
- Contact Information: Mobile numbers, email addresses, and other contact details are collected so we can reach you directly.
- Payment Information: For deposits and withdrawals, we collect mobile banking and bank account details. We do not store actual card numbers — those are handled securely by the payment gateway.
- Gaming Activity: We record your gaming history, bets, wins, losses, and other game-related activity.
- Technical Information: Your device's IP address, browser type, operating system, cookies, and other technical data are collected automatically.
- Location Data: We may collect your GPS location or IP-based location data for security and fraud prevention purposes.
3 Use of Information – Why We Use It
Fancewin uses your data only for necessary and legitimate purposes. We never retain information unnecessarily or use it for unauthorized activities.
- Account Management: Your information is used to open, manage, and maintain your account.
- Payment Processing: We use payment information to process deposits and withdrawals.
- Gaming Services: This information is used to run games, track balances, and process rewards.
- Security & Fraud Prevention: We analyze data to detect and prevent suspicious activity.
- Customer Support: We use your information to resolve issues and provide customer support.
- Marketing & Promotions: With your consent, we'll keep you informed about new offers and promotions.
- Regulatory Compliance: We use your information to fulfill legal obligations and meet regulatory requirements.
4 Security Measures – How We Protect You
Fancewin follows industry-leading technology and practices to keep your data secure. We conduct regular security audits and use the latest encryption standards.
- SSL Encryption: Your data is protected by 128-bit SSL encryption across the site and on our servers.
- Two-Factor Authentication: You can enable 2FA on your account to protect against unauthorized access.
- Regular Backups: We maintain regular data backups to ensure no information is lost in an emergency.
- Access Controls: Only authorized personnel have access to your personal information.
- Firewall & Security Systems: Our systems are protected by advanced firewalls and intrusion detection mechanisms.
Secure Password Tips: Keep your password strong, change it regularly, and never share it with anyone. fancewin staff will never ask for your password.
5 Information Sharing – Who We Share With
Fancewin shares your personal information only as needed and with your consent. We never sell it for commercial purposes.
- Payment Providers: For mobile banking and bank services, we share the necessary information in accordance with their security policies.
- Law Enforcement: We may share your information with government authorities when required by law or to prevent criminal activity.
- Service Providers: Third-party service providers that support our operations (such as hosting and analytics) receive data only under strict confidentiality agreements.
- Business Transfers: If fancewin merges with or is acquired by another entity, your information may be transferred — and you will be notified in advance.
6 Data Retention Policy – How Long We Keep It
Fancewin keeps your data only for as long as needed. Once that purpose is fulfilled — or upon your request — we delete it.
- Active Accounts: We retain your information for as long as your account remains active.
- Closed Accounts: After account closure, we retain your data for up to 5 years to meet legal and regulatory requirements.
- Game Logs & Records: We retain game history for 7 years for fraud investigation purposes.
- Payment Records: We retain financial transaction records for 10 years due to tax-related obligations.
7 Your Rights – What You Can Do
You have full rights over your own data. At fancewin, you can view, update, or delete your information at any time.
- Right of Access: You can request a copy of all the information we hold about you at any time.
- Right to Rectification: If any of your information is inaccurate, we will correct it.
- Right to Erasure: You can request deletion of your data, though certain legal records may need to be retained.
- Right to Opt Out of Marketing: You can opt out of marketing messages at any time.
- Data Portability: You may request to have your data transferred from one format or platform to another.
To exercise any of these rights, contact our support team. We typically respond within 7 days.
8 Cookies and Tracking Technologies
Fancewin uses cookies and other tracking technologies to enhance your experience and for analytics. You can manage cookie preferences through your browser settings.
- Essential Cookies: These are essential for the platform to function and cannot be disabled.
- Performance Cookies: These cookies help us understand how the platform is being used so we can improve it.
- Advertising Cookies: These cookies are used to show you relevant ads based on your interests.
- Analytics Tools: We use Google Analytics and other analytics tools to understand usage patterns.